Frequently Asked Questions

Welcome to our FAQ page, your go-to resource for answers to commonly asked questions about fine jewelry and the buyer experience. Whether you're seeking information about our products, services, or policies, we've compiled a comprehensive list to provide clarity and support. Explore this section to find solutions to frequently encountered queries, troubleshoot concerns, and gain insights into making the most of your experience with us. If you can't find what you're looking for, don't hesitate to reach out to our dedicated customer support team. Your satisfaction is our priority, and we're here to ensure you have all the information you need. Browse through our FAQs to make your interaction with Kirkland Jewelry seamless and enjoyable.

Q: What types of metals do you use in your jewelry?
A: We offer a diverse selection of fine jewelry crafted from high-quality metals, including 14K Gold, 18K Gold, Platinum, and Sterling Silver. Each piece is meticulously curated by artisans to meet the highest standards of excellence.

Q: How can I determine my ring size?
A: We provide a comprehensive ring size guide to assist you in finding the perfect fit. You can also visit our store for professional sizing or consult any member of our team for assistance.

Q: Do you offer custom jewelry designs?
A: Absolutely! We take pride in crafting unique, custom pieces. Reach out to any member of our team via email to discuss your vision, and we'll collaborate to bring your dream jewelry to life.

Q: How do I care for my fine jewelry?
A: We recommend visiting the store for professional cleaning at least once every six months. Alternatively, we have at-home cleaning solutions available for purchase. You can also use Dawn dish soap, warm water, and a toothbrush. Regular cleaning and proper storage contribute to maintaining the beauty of your fine jewelry.

Q: Can I have my jewelry appraised?
A: Yes, we offer comprehensive appraisal services. Contact our team to schedule an appraisal appointment or inquire about the process.

Q: How can I track my order?
A: Once your order has been shipped, you will receive a tracking number via email. Utilize this number to track the status of your shipment.

Q: Can I visit your store in person?
A: Absolutely! We highly encourage in-store visits. While photographs are wonderful, they often do not do justice to diamonds. Find our store location and hours of operation on our Contact Us page. We eagerly anticipate assisting you in person!

Still have questions? We're here to help!